We offer support according to the support agreement that we have entered into with our clients.
All support will be undertaken through the Support Ticket mechanism.
Opening a new Support Ticket
To open a new support ticket, the user must send an email to firstname.lastname@example.org a ticket would automatically be opened and the user would receive a ticket number.
Responding to an Existing Ticket
Please use the "reply" mechanism when responding to an existing ticket and do not delete the reference number which appears in the body and the subject (starting with a #)